How to open a claim
There is no single “Claim” button. Choose the path that matches your situation.
Which path to use
1) Return — you received the item (or part of it) and want to send it back (wrong, damaged, not as described, or change of mind if the seller allows).
2) Order-item dispute — especially “Item not received”, or “Not as described” when the dispute tool is available on the order line.
3) Return dispute — after a return was received and the inspection window ended without a proper refund resolution.
4) Rivoult support — account/login issues, suspected scam, or when in-app tools are not available.
Where to open
Signed-in buyers: Account → Orders / Returns / Disputes.
Guest buyers: use the order-tracking link from your email (returns and disputes are available there when eligible).
If you checked out as a guest, open the tracking link in your order email — do not create a duplicate account claim for the same order unless support asks you to.