Claim deadlines
Key business-day deadlines on Rivoult (see Terms for full rules).
Typical deadlines
Payout hold defaults (2 days after delivered / 14 after shipped) are separate from dispute deadlines — they protect the window to raise issues.
Always check the dates shown in your return or dispute screen; they are authoritative for that case.
- Order-item dispute: seller has 4 business days to resolve after you open it.
- Return (change of mind / no longer needed): after approval, you usually must ship within 10 business days.
- After the seller marks a return received: about 3 business days for inspection before further steps (refund offer or dispute).