Return an item (process)
How a Rivoult return moves from request to refund.
Status flow
Do not ship before you have return instructions. Full legal detail is on the Returns policy page.
- You submit a return → status Pending.
- Seller approves and provides return address (and label/tracking rules depending on reason) → Approved.
- You ship and add tracking → Return shipped.
- Seller marks received → Received (inspection window).
- Seller issues a refund or partial refund offer, or a dispute may open if unresolved.