Seller doesn't respond
How to escalate when messages go unanswered.
- Contact the seller from the product or order page and allow a reasonable time for a reply.
- If the order is unpaid or cancellable, use Cancel request where available.
- If the item was not received or not as described, open the matching dispute before deadlines pass.
- Contact Rivoult support with the order number if the seller still does not engage.