Problems with an order
Item not received, not as described, damaged, or seller not responding.
Articles
- Item not receivedIf tracking is stuck, the seller did not ship, or the parcel never arrived.
- Item not as describedThe item arrived but does not match the listing, photos, or key details.
- Wrong or damaged itemYou received the wrong product or it arrived damaged.
- Report a counterfeit itemIf you believe a listing or delivered item is fake or prohibited.
- Seller doesn't respondHow to escalate when messages go unanswered.