Item not received
If tracking is stuck, the seller did not ship, or the parcel never arrived.
What to do
Do not pay the seller again outside Rivoult for the same order.
- Check the tracking details on your order (account or guest tracking email).
- Contact the seller with the order number and ask for an update.
- If there is still no delivery, open an order-item dispute with reason “Not received”.
- Keep messages and screenshots. The seller (or Rivoult admin) can refund the line; Rivoult may ask for shipping proof.
Guest buyers open the dispute from the order-tracking page linked in the confirmation email.