What's covered
Protection applies to orders paid through Rivoult when you use the marketplace tools and deadlines.
Covered situations
- Payment completed in Rivoult checkout (Stripe).
- Opening a return request for eligible reasons (including wrong, damaged, or not as described).
- Opening an order-item dispute for “not received” or “not as described” when that path applies.
- Refunds processed through Stripe to your original payment method (including platform fee where applicable).
- Rivoult support / admin review when seller and buyer cannot resolve a return or order-item dispute under the Terms.
Important
Coverage does not mean every request is automatically refunded. Outcomes depend on evidence, seller response, return status, and the Terms.