What's not covered
Situations outside Rivoult checkout or outside the return/dispute rules are not Buyer Protection cases.
Not covered
If someone asks you to pay outside the site, stop and contact Rivoult support.
- Paying the seller outside Rivoult (bank transfer, cash apps, “pay me directly”).
- Change of mind after return windows or after you close/abandon a return.
- A guarantee that every item will match your expectations regardless of listing and law — Rivoult is not a separate product insurance.
- Bank or card chargebacks: those are handled by your bank and Stripe, not as a Rivoult “claim” button.