Item not as described
The item arrived but does not match the listing, photos, or key details.
Options
Prefer a return with reason “Not as described” when you can ship the item back — this starts the standard return → inspection → refund flow.
Use an order-item dispute with “Not as described” when that action is offered on the order (for example when a return path is not the right fit).
Photos of the listing vs what you received help the seller and Rivoult review the case.