Rivoult Terms of Use (Marketplace Terms & Conditions)

Effective date: 1 June 2026 (2026-06-01) Version: v1 Platform (trade name): Rivoult Platform operator (legal entity): legal name, company number, and registered address will be published here once the operator company is registered. Contact email: support@rivoult.com

0. Platform operator and identification

1. The Platform is operated and administered by the Platform operator identified above (collectively, we, Rivoult).
2. By using the Platform, Sellers and Buyers enter legal relations with the Platform operator regarding platform services (intermediation, order/payment tooling, communications, etc.).
3. The contract for the sale of goods is generally formed between the Buyer and the Seller (see Section 2). The Seller must be entitled to conduct sales and comply with applicable requirements (including VAT and invoicing, where applicable).

1. Definitions

• Platform – the Rivoult online marketplace providing technical tools for Sellers to list items and for Buyers to purchase them.
• Buyer – a user purchasing goods on the Platform (including a guest checkout user).
• Seller – a marketplace seller listing goods and fulfilling orders.
• Order – a Buyer’s purchase order confirmed according to the Platform flow.
• Payment processor – a third party that processes payments (e.g. Stripe).
• Platform commission – the Platform’s fee for providing marketplace services (calculated as a percentage of the Order amount).
• Stripe processing fees (Stripe fees) – payment processing fees charged by the payment processor; they may be non-refundable.

2. Marketplace role (intermediation)

1. The Platform acts as an intermediary between Buyers and Sellers.
2. The sales contract for goods is generally formed directly between the Buyer and the Seller, while the Platform provides technical functionality for ordering, payments, communication, and process management.
3. We are not the seller of the goods: the Seller sells the goods. Therefore, the Seller is responsible for product quality, conformity with descriptions, warranties, and delivery, while the Platform is responsible only to the extent required by law and these Terms (e.g. for intermediation services, dispute tooling, and technical payment processing).
4. The Seller is responsible for:

• accuracy and legality of listings and compliance with applicable requirements;
• fulfillment (packing, dispatch, delivery per the chosen method);
• handling returns and disputes as required by law and the Seller’s policies.

3. Accounts, access, security

1. The Platform may be used with an account or, in some cases, via guest checkout.
2. You must provide accurate and up-to-date information (contact details, delivery address).
3. You are responsible for keeping your login details secure and for actions taken through your account.

4. Ordering process

1. The Buyer places an order, enters delivery details, and confirms acceptance of these Terms and the Privacy Policy.
2. The Platform may apply anti-abuse measures (e.g. limits, blocks). Sellers may block purchases from certain emails.
3. An Order becomes binding once it is confirmed in the system and (where applicable) payment is successfully completed.

5. Payments

1. Payments are processed via third parties (e.g. Stripe).
2. Buyers and Sellers agree that payment processing is subject to the Stripe (or other processor) terms and fees, including additional verification steps (e.g. 3D Secure), payment method limitations, and data processing under the processor’s rules.

6. Fees, commissions, and non-refundable Stripe fees

1. The Platform charges a Platform commission calculated as a percentage of the Order amount. The commission rate may be shown in Seller settings and may change (material changes will be communicated within a reasonable time).
2. How the commission is collected (technical): the Platform commission may be collected as a Stripe application fee portion of a successfully captured payment (i.e. from the Buyer’s payment processed through the payment processor), based on the Platform’s configured percentage (basis points). This means the commission is typically not a separate invoice later, but is applied within the payment flow under Stripe rules and Platform configuration.
3. The payment processor (e.g. Stripe) charges payment processing fees (Stripe fees).
4. Refunds: in some cases Stripe fees are non-refundable, therefore:

• when refunding a Buyer, part of the fees may remain deducted and/or allocated according to the payment processor rules;
• the Platform and/or the Seller may not reimburse non-refundable Stripe fees unless required by applicable law.

1. Example wording (as agreed): if an order is cancelled/refunded not due to the Platform’s fault, Stripe transaction fees may be non-refundable to the Buyer or may be deducted from the refunded amount under Stripe rules.
2. Any fee breakdown shown in the Platform may be an estimate and can differ from the processor’s actual charges.

7. Delivery

1. Delivery terms (timelines, pricing, couriers) depend on the Seller and the chosen delivery method.
2. The Buyer must provide a correct delivery address; inaccuracies may cause delays or extra costs.

8. Returns

1. Return eligibility and conditions depend on applicable law, product category, and the Seller’s return policy.
2. The Platform provides tools to submit and track return requests.
3. A restocking/handling fee may apply where permitted by law and clearly disclosed.
4. EU consumers: where applicable law provides a statutory withdrawal/cooling-off right (commonly discussed as a 14-day right for distance contracts for many goods), these Terms do not limit that right—its availability depends on the circumstances (e.g. statutory exclusions). General returns information: /returns (EN) or /grazinimai (LT).

9. Disputes, chargebacks, abuse

1. The Platform may provide dispute handling tools (e.g. return disputes, payment disputes/chargebacks).
2. Buyers and Sellers must provide accurate information and evidence.
3. Abuse (false claims, fraud, illegal content, attempts to bypass the system) may result in restrictions or termination.

10. Prohibited items and content

You must not list or distribute:

• illegal goods, counterfeits, stolen goods;
• items infringing intellectual property rights;
• dangerous or regulated goods that do not comply with law;
• misleading or fraudulent content.

11. Intellectual property

1. You retain rights to your content, but grant the Platform a license to display and use it to operate the marketplace (e.g. rendering listings, search indexing).
2. The Platform may remove content upon a substantiated infringement notice.
3. Seller warranty for media: Sellers warrant that uploaded photos, descriptions, and other content do not infringe third-party rights and that Sellers have the rights to use such content commercially on the Platform.

12. Privacy and cookies

Personal data processing and cookies are described in dedicated documents (Privacy Policy at /privacy or /privatumo-politika, and Cookie Policy at /cookies or /slapuku-politika).

13. Limitation of liability

1. The Platform is provided “as is” and we aim for availability, but cannot guarantee uninterrupted access.
2. To the extent permitted by mandatory law, the Platform is not liable for indirect damages (lost profits, etc.).
3. Nothing in these Terms limits consumer rights that cannot be waived under applicable law.

14. Changes to these Terms

We may update these Terms. Changes take effect on the stated date; material changes may be additionally communicated.

15. Governing law and disputes

1. Lithuanian law applies to the extent consistent with mandatory EU/EEA consumer protections.
2. Disputes arising from these Terms or the Platform services shall first be attempted to be resolved amicably in good faith (in writing via support@rivoult.com).
3. If a dispute cannot be resolved amicably within a reasonable period, it shall be submitted to the competent courts of the Republic of Lithuania with jurisdiction in Vilnius, unless mandatory law provides otherwise (including consumer jurisdiction rules).
4. Consumers may have rights to use consumer ADR bodies and the EU ODR platform.

16. Tax authority reporting (DAC7) and Seller information

1. Sellers are informed that, under applicable law—including EU rules on reporting by digital platform operators (often discussed in a DAC7 context)—the Platform operator may collect, retain, and transmit certain data about the Seller’s activity to the competent tax authority (for Lithuania: the State Tax Inspectorate (VMI)) and/or other competent bodies where required by law.
2. The Platform provides self-service tools in the Seller account (a section showing a calendar-year summary and data categories) so the Seller can review the aggregate indicators and categories of data that may be used for such reporting obligations. The final data set, filing format, and deadlines depend on applicable law, guidance from the tax authority, and the Seller’s accounting; identity, payout bank account, and related KYC data may be processed by the payment processor (e.g. Stripe) under Connect terms.
3. When statutory or related thresholds are reached (for example, relating to the number of transactions and amounts within a calendar year), the Platform may send the Seller an automated notice (including by email) that thresholds have been reached and that data may be reported to the tax authority.

17. Seller responsibility for compliance

1. The Seller is solely responsible for ensuring that their goods, listings, and activity on the Platform comply with all applicable European Union and national requirements.
2. The Seller undertakes to ensure that all goods offered on the Platform meet applicable EU product safety and environmental requirements, including but not limited to the GPSR (General Product Safety Regulation) and EPR (Extended Producer Responsibility) rules, where they apply.
3. The Platform may require the Seller to provide compliance information in account settings (e.g. GPSR manufacturer / EU responsible person details, EPR registration numbers) and to display it to Buyers where required by applicable law.

18. EPR (environmental responsibility)

1. The Seller must provide valid EPR registration numbers (e.g. LUCID in Germany, UIN in France) for the countries and product categories to which they ship and for which EPR is mandatory.
2. Without valid EPR data, the Seller may not sell in markets or categories where mandatory EPR requirements apply.
3. The Platform reserves the right to suspend the Seller’s ability to sell in a specific country or category if adequate EPR evidence is not provided, or if the information is invalid, expired, or misleading.

19. GPSR (product safety)

1. The Seller warrants that manufacturer and EU responsible person information provided to the Platform is accurate, complete, and kept up to date.
2. The Seller must immediately notify the Platform (support@rivoult.com) and, where applicable, Buyers if it becomes apparent that a product is unsafe, non-compliant, or subject to a recall or withdrawal from the market.
3. Where required by law for the product category, the Seller must upload safety images, labelling, and warnings in the listing so Buyers can see them before purchase.

20. Platform right to remove content

1. The Platform may without prior notice remove, hide, or restrict a listing if it reasonably believes the listing does not comply with GPSR, EPR, or other applicable requirements.
2. The Platform may take the same measures upon a substantiated instruction from competent authorities, or where there is a risk to safety, legality, or consumer protection.
3. Such measures may be taken together with account restrictions or suspension.

21. Indemnification

1. The Seller agrees to indemnify the Platform for all direct losses, including fines, administrative penalties, and reasonable legal costs incurred by the Platform due to the Seller’s false, incomplete, or outdated EPR/GPSR information or failure to meet product safety or environmental requirements.
2. This indemnity does not limit mandatory consumer protections or other rights that cannot be waived under applicable law.
3. The Platform may offset amounts owed under this section against payouts or withhold settlement until the matter is resolved, where permitted by law and payment processor rules.